Frequently Asked Questions

Every device is graded Like New, Excellent, Good, or Fair based on a hands-on inspection of the screen, body, and battery health. The exact grade and any cosmetic wear are always listed on the product page before you buy — nothing is hidden.

Most listings include a 7-day warranty covering functional issues, and select devices carry a 30-day return policy or remaining manufacturer warranty. The exact terms for each device are shown on its product page.

If a device doesn't match its listed condition or has a functional fault, contact us within the warranty period and we'll repair, replace, or refund it. For change-of-mind returns, check the specific listing's return policy — some devices offer a 30-day window.

You can pick up your device for free at our store, or we can arrange delivery — message us on WhatsApp with your location for details and fees. Devices are checked one more time before they leave our hands.

Tell us your device's brand, model, and condition using the Sell Yours form. We'll get back to you with a fair quote — if you accept, bring it in (or arrange a pickup) and get paid on the spot after a quick inspection.

We accept cash, card, and bank transfer in-store. Most devices are also eligible for interest-free installments over 4 payments through Tabby or Tamara at checkout.

We check every device's IMEI and activation status before listing it, so you can buy with confidence. If you'd like to verify it yourself before purchase, we're happy to share the IMEI on request.

Yes — our store welcomes walk-ins, and you're welcome to test any device before you commit. If you can't make it in person, message us on WhatsApp and we can send extra photos or do a quick video call.